Last Updated: June 30, 2026

Thank you for choosing Echozer.

Echozer is a Shopify app brand operated by Bug Finder. This Refund Policy explains how refunds, subscriptions, billing, and cancellations work for our Shopify apps.

This Refund Policy applies to the following apps:

• Echo Swatch Color Variant Image
• Echo Bundle Quantity Breaks

By installing or subscribing to any Echozer app, you agree to this Refund Policy.

Shopify Billing

All Echozer app subscriptions are billed securely through Shopify’s billing system. Echozer does not process or store your payment information.

Your subscription charges, billing dates, invoices, and payment methods are managed by Shopify in accordance with Shopify’s billing policies.

Free Trial

Some Echozer apps may offer a free trial period. If a free trial is available, it will be clearly displayed on the Shopify App Store listing before you install the app.

You can uninstall the app at any time during the trial period without being charged.

If you continue using the app after the trial ends, Shopify will begin billing you according to the selected subscription plan.

Subscription Cancellation

You may cancel your subscription at any time by uninstalling the app from your Shopify store.

Uninstalling the app stops future recurring charges. Any charges that have already been processed for the current billing period are generally not refunded unless otherwise required by law or approved by Echozer.

Refund Eligibility

We want every merchant to have a positive experience with our apps. If you believe you were charged incorrectly or experienced a technical issue that prevented you from using the app as intended, please contact our support team.

Refund requests are reviewed on a case-by-case basis. We may issue a refund when there has been a billing error, duplicate charge, unexpected technical problem, or other exceptional circumstance.

Refunds are not guaranteed and are provided at our sole discretion unless required by applicable law.

Non-Refundable Situations

Refunds are generally not provided for situations including, but not limited to, forgetting to uninstall the app before a new billing cycle begins, changing your business needs after purchasing a subscription, not using the app during an active billing period, or misunderstanding the features that were clearly described before installation.

We encourage merchants to evaluate the app during any available free trial and to contact our support team if they need assistance before purchasing.

Billing Disputes

If you believe you have been billed incorrectly, please contact us before initiating a payment dispute.

Our team will investigate the issue promptly and work with you to find a fair resolution whenever possible.

How to Request a Refund

To request a refund, please contact our support team with your Shopify store name, the app you are using, the date of the charge, and a brief explanation of the issue.

Providing this information helps us review your request more quickly.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, billing practices, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us.

Echozer
A Shopify app brand operated by Bug Finder

Website: https://echozer.com

Email: hello@echozer.com